I also want Horizon to correct my policy and return extra charges they did on my policy. I want BBB to take strong actions against Horizon so they dont do this again to any other consumers. Also they outsource calls to all other places and and whoever attend the calls has no knowledge to resolve the issue. They said they did it.Now I am seeing my credit card charged again the full amount $1976.23 (Charge for 4 people) and after waiting for 20 mts someone else picked the call and said I am the only one in the account.I am so frustrated Horizon being so irresponsible and doing all fraud activities of charging consumers wrong fees when clearly changes are made. I called them, and waited for 20 mts and asked the person to add me my wife. I never requested to remove my wife from insurance. I corrected and resent and they said everything is good.When my wife went to dentist they said she is no more in the insurance. When i called to verify they said some entry in the form is incorrect so they didnt do anything with application. She asked me to fill a form and send it back. I called again and some other girl from another country picked the call. But in September I see they charged me again $1976.23. They said they removed the kids from account. I had automatic payment from my credit card setup for monthly payment.Last month I called and asked them to remove my kids from benefits plan ****************************************** Horizon outsource calls to some other countries and after waiting for 40 minute I was able to talk to someone. When it was for 4 members, Horizon charges me $1976.23 per month. Recently about a month ago both my kids got their own medical coverage. I have Medical and dental coverage for family through Horizon Blue Cross blue Shield.
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